Privacy Policy

Hello friend. You’re on our privacy policy page, which means you care about how we handle your information. The below sets out just how transparently we go about this.

Your privacy is important to us. It is the Good Folk’s policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate including and

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Effective Date : This policy is effective as of 1 Feb 2021.

Please read this Privacy Policy carefully.

This Privacy Policy may be amended from time to time with changes, additions and deletions, at our sole discretion. You should check this page regularly to ensure that you are aware of any changes. Your continued use of the Website following any amendments indicates that you accept the amendments. In the event of a material change, we will let you know via email and / or a prominent notice on our Website.

By using our Website or its content, you consent to this Privacy Policy as at 1 Feb 2021, whether or not you have read it.

What personal information do we collect, use and disclose?

The Good Folk, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.

The Good Folk only collects personal information that is reasonably necessary for one or more of The Good Folks’ services and activities.

The Good Folk only collects sensitive information if it is reasonably necessary for The Good Folks’ services or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.

Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.

How do The Good Folk collect the information?

Collection of personal information by The Good Folk is only done by lawful and fair means.

The Good Folk collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.

The Good Folk will always take reasonable steps to ensure individuals are aware of (amongst other things) the facts and circumstances of collection, the purpose of collection and information about The Good Folks’ privacy policy.

What does The Good Folk use personal information for?

The Good Folk will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.

Where The Good Folk uses personal information other than for the Primary Purpose, The Good Folk does so in accordance with the Privacy Act and APP 6.

Direct Marketing

The Good Folk engages in direct marketing of its products and services from time to time.

The Good Folk only uses personal information for direct marketing in circumstances where The Good Folk has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from The Good Folk (for example, where an individual has signed up to receive direct marketing material from The Good Folk).

The Good Folk offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.

Access to and accuracy of personal information

The Good Folk takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.

You have the right to ensure that your personal information which is held by The Good Folk is accurate. To make a request to access and/or correct your personal information, please contact The Good Folks’ Privacy Officer using the contact details provided below.

While The Good Folk will always endeavour to give access to personal information free of charge, The Good Folk reserves the right to charge individuals for access to personal information to cover costs associated with:

searching for, locating and retrieving personal information and deciding which information to provide to the individual;

using an intermediary; and

reproducing and sending the information.

The Good Folk is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact The Good Folks’ Privacy Officer using the contact details provided below.

Security of personal information

The Good Folk takes all reasonable steps to ensure that information held by The Good Folk is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.

The Good Folk stores and secures all personal information via a third party data storage provider. The Good Folk will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.
Destruction and de-identification of personal information.

The Good Folk will take reasonable steps to de-identify or destroy personal information when it is no longer needed by The Good Folk except where the information forms part of a Commonwealth record or The Good Folk is required, by law or a court/tribunal order, to retain the information.

Anonymity and pseudonymity

Individuals have the option of dealing anonymously or by pseudonym with The Good Folk unless it is impracticable to do so or The Good Folk is required, by law or a court or tribunal order, to deal with identified individuals.

Changes to privacy policy

The Good Folk reserves the right to amend this privacy policy from time to time. Changes will be posted on the The Good Folks website.


If you believe there has been a breach of the APPs or an APP Code, please contact The Good Folks’ Privacy Officer using the details provided below.

The Good Folk takes privacy complaints very seriously. If you make a complaint, The Good Folk will respond within 5 business days to let you know who is responsible for managing your complaint. The Good Folk will try to resolve your complaint within 10 business days. When this is not possible, The Good Folk will contact you within that time to let you know how long we will take to resolve your complaint.

The Good Folk will investigate your complaint and where necessary, consult with third parties about your complaint. The Good Folk will make a decision about your complaint and write to you to explain our decision.

Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at or by calling 1300 363 992.

Contact The Good Folk

All queries and complaints should be directed to The Good Folk.
Contact Name: Sophie Keate
Email: [email protected]

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